Frequently Asked Questions
Find answers to common questions about AxisOps services, approach, and how we can help your business.
General Questions
AxisOps provides comprehensive technology services including:
- Software Engineering - Custom applications, system integration, and platform development
- AI & Machine Learning - Intelligent automation, agentic AI systems, and ML model development
- Business Automation - Workflow optimisation, process automation, and efficiency improvements
- Internet of Things (IoT) - Connected devices, sensor networks, and edge computing
- Security & Compliance - ISO 27001 certified security consulting and implementation
We offer consultancy, design, development, and ongoing support across all engagement types. Learn more about our services.
Getting started is simple:
- Contact us via our Let's Talk page, email hello@axisops.com, or call 0207 100 6668
- Initial consultation - We'll discuss your challenges, objectives, and requirements (no obligation)
- Tailored proposal - We provide a detailed proposal outlining our approach, timeline, and investment
- Engagement begins - Once approved, we start working together to transform your technology
We work across diverse industries including:
- AgriTech and precision agriculture
- Financial Technology (FinTech)
- Internet of Things (IoT) and connected devices
- Enterprise SaaS platforms
- Healthcare and MedTech
- Logistics and supply chain
- Data analytics and business intelligence
Our platform-agnostic approach and deep technical expertise allow us to adapt to any industry's specific requirements and compliance needs. View our success stories.
AxisOps is based in Eastbourne, UK at:
Unit 5, The Old Printworks
20 Wharf Road
Eastbourne, BN21 3AW
Visiting the AxisOps Office
AxisOps Ltd is conveniently located near Eastbourne train station, offering easy access by both rail and road. We have ample on-site parking available for visitors.
Travel times by train are approximately:
- London Victoria – around 1 hour 30 minutes
- Brighton – around 35 minutes
- Gatwick Airport – around 1 hour 10 minutes
We work with clients across the UK and internationally, offering both on-site and remote engagement options depending on your needs and preferences.
Technology & Approach
We take a practical, business-focused approach to AI:
- Business-first - We start by understanding your specific challenges and desired outcomes
- Right-sized solutions - We recommend appropriate AI technologies (machine learning, agentic systems, automation) based on your needs
- Measurable value - Every AI implementation focuses on delivering tangible business benefits and ROI
- Ethical & responsible - We build AI systems with data privacy, bias mitigation, and transparency in mind
- Future-proof - Our solutions are designed to evolve with advancing AI capabilities
We don't implement technology for technology's sake - we solve real business problems with intelligent, sustainable solutions.
Microcelium is our internal platform for building AI-driven digital infrastructure. It enables us to deliver:
- Agentic systems - Autonomous AI agents that coordinate and execute tasks
- Automated workflows - Intelligent business process automation
- Composable architecture - Rapidly connect existing tools and systems
- Data sovereignty - Self-hosted, privacy-focused infrastructure
- Edge-to-cloud - Distributed computing from IoT devices to data centers
This technology allows us to create tailored solutions faster and more cost-effectively than building from scratch, while maintaining the flexibility to meet your specific business requirements.
Absolutely. We specialise in system integration and have extensive experience connecting:
- Legacy systems and modern cloud platforms
- Diverse databases (SQL, NoSQL, time-series, graph)
- Third-party APIs and SaaS applications
- Enterprise systems (ERP, CRM, HRIS)
- IoT devices and sensor networks
- AI/ML models and data pipelines
We use industry-standard APIs, messaging protocols (MQTT, AMQP, REST), and integration patterns to ensure seamless connectivity while maintaining security and performance.
We work with a comprehensive range of technologies:
- Languages: Python, JavaScript/TypeScript, PHP, Go, Java, Rust, and more
- Cloud platforms: AWS, Azure, Google Cloud, self-hosted infrastructure
- Containerization: Docker, Kubernetes, container orchestration
- CI/CD: GitLab CI, GitHub Actions, Jenkins, automated deployment pipelines
- Infrastructure: Terraform, Ansible, infrastructure-as-code
- Databases: PostgreSQL, MySQL, MongoDB, Redis, InfluxDB, Neo4j
- AI/ML: TensorFlow, PyTorch, scikit-learn, Hugging Face, LangChain
We select the right technology stack based on your specific requirements, existing infrastructure, team capabilities, and long-term objectives - not based on our preferences.
Projects & Pricing
Project timelines vary based on scope and complexity. We offer flexible engagement models:
- Consultancy - Days to weeks for strategic advice and technical assessment
- Design & prototyping - 2-6 weeks for proof-of-concept and architecture
- Development projects - 2-6 months for complete solution delivery
- Ongoing partnerships - Months to years for continuous development and support
During our initial consultation, we provide a realistic timeline based on your specific requirements, priorities, and resource availability.
Project costs depend on several factors:
- Scope and complexity of the solution
- Technology requirements and infrastructure
- Engagement duration and team size
- Integration with existing systems
- Compliance and security requirements
We provide transparent, detailed quotes after understanding your specific needs. Our consultancy-led approach ensures you invest in solutions that deliver measurable ROI, not just features.
Contact us for a free initial consultation and tailored proposal.
Yes, we offer comprehensive support and maintenance services including:
- Monitoring & alerting - Proactive system health monitoring
- Updates & patches - Security updates and dependency management
- Performance optimisation - Continuous improvement and scaling
- Feature enhancements - New capabilities and functionality
- Technical support - Responsive assistance when you need it
- Documentation - Up-to-date system documentation and runbooks
Many of our clients choose ongoing support partnerships to ensure their systems remain secure, efficient, and evolving with their business needs. We offer flexible support packages tailored to your requirements.
Security & Compliance
Yes, AxisOps is ISO 27001:2022 certified. This international standard demonstrates our commitment to information security management.
Our ISO 27001 certification means:
- Your data and systems are protected to the highest standards
- We follow rigorous security policies and procedures
- Regular audits ensure continuous compliance
- Risk management is embedded in everything we do
- We meet stringent client and regulatory requirements
Our certification covers all aspects of our business operations and client engagements. Read about our ISO 27001 journey.
We take security seriously and welcome responsible disclosure of any security vulnerabilities you may discover.
To report a security vulnerability:
- Email us at security@axisops.com
- For sensitive disclosures, encrypt your message using our PGP public key
- We follow the security.txt standard (RFC 9116) for coordinated vulnerability disclosure
What to include:
- Description of the vulnerability and potential impact
- Steps to reproduce the issue
- Any proof-of-concept code or screenshots
- Your contact information for follow-up
We aim to acknowledge receipt within 48 hours and will work with you to understand and address the issue promptly. We appreciate the security research community's efforts in keeping the internet safer.