Published: December 17, 2021
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We offer four different engagement types, matched to the level of assistance you require. Each has a specific set of attributes and is offered as an independent contract. This includes whether the engagement is governed by an SLA, what we are responsible for and what we ask of our customers.
As we approach the Christmas and New Year season, and in line with the rest of our industry, AxisOps will be operating a 'Change Freeze' across our hosted and managed infrastructure.
We have scheduled the following change freeze which will take effect from 00:00 on the 21st December 2021 to 23:59 on the 4th January 2022.
This is to de-risk any deployments or config changes that may have reliance on third party suppliers.
Although we can release with high confidence, due to the lower availability of staff across our suppliers and our reduced support staff availability, we minimise all activities that introduce unnecessary risk to ensure that smooth operation is maintained during this time.
What will happen?
Please be aware that when we enter our change freeze deployments and config changes to our data centre and any on-site hardware or networks will be suspended for the period of the freeze.
In the event of a service incident, we will continue to resolve issues as normal. Emergency work and security patch fixing is unlikely to be affected, however we are more cautious over this period and risk is evaluated on a case-by-case basis.
Please raise tickets via our ticket system as normal for any other requests.
You are probably aware of a current global Java log4j vulnerability that is actively being exploited, our systems were patched against this vulnerability this week and we are actively monitoring our systems. Any follow-up remediation work will be scheduled as necessary.
We appreciate your understanding during this freeze, we are doing our bit to ensure your systems will be running over this period so that you can enjoy your time with friends and family. We look forward to working with you in 2022.